Jain Farms is a spacious property located on Sohna Road, Gurgaon. Location is good but the approach road is muddy and confusing. The property is well maintained but Cleanliness needs improvement, especially washrooms and swimming pool. Food quality is average and Food & Dining needs attention. The property has a swimming pool, garden, and spacious rooms but Amenities like kitchen utensils, towels, and drinking water dispenser need improvement. Staff behavior is mixed, some are friendly while others are unprofessional.
Location
The property is located in a peaceful area away from the city noise and chaos. It is easily accessible and has ample parking space. However, some guests found it difficult to locate the property due to inaccurate GPS navigation. The property is close to the main road and has beautiful surroundings with lush green lawns and gardens. It is also located near other attractions like agriculture lands and BSF camp.
Cleanliness
The property is well-maintained and clean. However, some guests complained about the cleanliness of the rooms, washrooms, and pool. Pest control is needed to get rid of mosquitoes and flies. Some guests also found broken glasses inside the pool and unsafe wiring under water. The staff needs to be more trained and professional in maintaining cleanliness and hygiene.
Food & Dining
The food quality and taste were average and not up to the mark for some guests. However, the variety of food items was vast. Some guests complained about the long wait for filling starters and mixing hot water through cattle. The catering service needs improvement. Some guests also faced issues with the availability of drinking water and proper utensils in the kitchen.
Amenities
The property has good amenities like a swimming pool, spacious garden, and big rooms. The living room is also big enough for various activities. However, some guests found the pool to be small and dirty with muddy water. The wiring system near the pool was also dangerous as the wires were left open. Some guests also faced issues with the availability of blankets and room heaters in the rooms.
Staff
The staff was friendly and polite for the most part. However, some guests complained about the unprofessional behavior of the staff and their lack of training in maintaining cleanliness and hygiene. Some guests also faced issues with the availability of staff and their responsiveness. The head of the staff needs to be more polite and customer-oriented.
