The Location of the properties received mixed reviews, with some guests finding it great while others found it far from the main road. Cleanliness was a major issue for some guests, with complaints about dirty rooms, smelly blankets, and unhygienic washrooms. However, some guests found the rooms to be spacious and clean. Food & Dining received mixed reviews as well, with some guests praising the food while others found it tasteless and repetitive. The Staff was a highlight for many guests, with friendly and helpful staff members. However, some guests had complaints about the behavior of the staff and the owner. Value for money was also a mixed bag, with some guests finding the property to be affordable and others feeling that it was overpriced for the services provided.
Location
The property is located in a great location with beautiful views of the mountains and snow. It is away from the hustle and bustle of the city, providing a peaceful and serene environment. The location is easily accessible with public transport or private vehicle. However, some reviewers mentioned that the property is far from the main road and it is difficult to reach the property on their own as no taxi or rickshaw would come to this remote location.
Cleanliness
The property has cleanliness issues, with some reviewers mentioning that the rooms were not at all clean and the blankets and pillows were smelly. The bathrooms were unhygienic and lacked basic toiletries. Some reviewers also mentioned that the staff did not clean the rooms properly and the bed sheets were not changed regularly. However, some reviewers mentioned that the property was neat and clean with impeccable cleanliness and hygiene.
Food & Dining
The property provides good quality food with a variety of options to choose from. Some reviewers mentioned that the food was delicious and fresh, while others mentioned that the food was tasteless and repetitive. Some reviewers also mentioned that the property charged extra for included things and the food was overpriced. However, some reviewers mentioned that the staff was very caring and provided excellent dining services.
Staff
The staff at the property was friendly, helpful, and cooperative, providing excellent services to the guests. Some reviewers mentioned that the staff went out of their way to provide assistance and make the stay comfortable. However, some reviewers mentioned that the staff behavior was rude and arrogant, and they lacked professionalism. Some reviewers also mentioned that the staff was not well-trained and lacked basic hospitality skills.
Value for money
Some reviewers mentioned that the property provided great value for money with affordable prices and excellent services. However, some reviewers mentioned that the property was overpriced and charged extra for basic amenities and services. Some reviewers also mentioned that the property did not provide value for money as the services and amenities were not up to the mark.
