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Riversun Hotel Mall Road

Name: Riversun Hotel Mall Road
Address: Kalsia estate The mall road Mussoorie, Uttarakhand 248179, Mussoorie, 248179, IN
Rating: 3.5

About Property

This property is located near Picture palace mall road, Guests will have a spectacular view of the Dehradun city from the balcon ...Read more

Amenities

Housekeeping
Free Wi-Fi
Restaurant
Cafe
Dining Area
Power Backup
+ More Amenities

Add dates to check availability

3.5

Very Good(97 RATINGS)

Mall Road

About a minute walk to The Mall Road

Change Dates and Guest(s)

Check-in: 2 PM | Check-out: 11 AM

Check-in date

Check-out date

Rooms, Guests

Riversun Hotel Mall Road Location

location icon Location rated 3.7 by guests

What guests said

Location is generally convenient, just off mall road, but some guests found it difficult to access due to vehicle restrictions. The name change caused confusion, and the presence of nearby taxis and amenities was noted positively.

Property Rules at Riversun Hotel Mall Road

Check-in: 2 PM Check-out: 11 AM

Primary Guest should be atleast 18 years of age.

Must Read Rules
Guest Profile
ID Proof Related

Riversun Hotel Mall Road Photos by Guests

+10 Guest Photos

User Rating & Reviews

everyone
group
couple
business
family

3.5

Very Good

97 Ratings, 57 Reviews

excellent

25%

very good

33%

average

21%

poor

14%

bad

Last 10 Customer Ratings (Latest First)

Rating Categories

Location3.7
Cleanliness3.5
Value For Money3.5
Food3.3
Facilities3.6
Checkin Experience3.9

We are using generative AI to show you summarised user review

Review Summary

Guests appreciate the cooperative staff and the clean rooms at this property, which is conveniently located near Mall Road. The rooftop terrace offers a great view, and the food quality is generally good, although some suggest improvement. However, the location can be tricky to access, and inconsistencies in room sizes and cleanliness have been noted by several visitors.

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Latest first

3.0

Average

sunita m.family

The location was not good. No vehicle can travel to the hotel. Behavior of the hotel staffs was very good. Food was good but food service was inappropriate. Some rooms are large & clean but some are very small & dirty. The supply of essential amenities was good. There was no security or night guard in the hotel. The name of the hotel has changed from 'riversun hotel mall road' to 'hotel shivam. This made me very difficult to reach the hotel 2 hours late. There is no lift in the hotel.

Travel Month: Oct 2023

3.0

Confusion in change the name of hotel

biplob.family

The name of hotel river sun is presently changed in to hotel shivam. That's why i was totally confused at the beginning. No one inform me about this matter before.

Travel Month: Oct 2023

3.0

Picture and reality was all different.

ms m.couple

We expected to be welcomed. But the receptionist there was not at all polite, didn't offer a parking space no towel, no amenities no water bottle didn't carry out luggage, denied rude. Since it was just a few hours we needed to stay, so we did, otherwise it's not at all recommended for purpose of having fun or enjoy the scenic view.

Travel Month: Aug 2023

4.0

Staff were very cooperative

deepshikha s.family

Location was near to mall road. Kitchen was also available but quality of food may need improvement. I booked 2 standard room but the y provide us 2 deluxe room. Overall my family enjoyed the stay.

Travel Month: Jul 2023

Riversun Hotel Mall Road has replied on Mon Aug 07 22:27:41 IST 2023

Hello Deepshikha, Greetings from Hotel Riversun Thank you for taking out time to leave a review. We are happy to know that you had an enjoyable stay at the hotel. Your comfort and satisfaction are of importance and we are glad to have been able to reach you. We also acknowledge your concern and apologise for the inconvenience. We will surely look into the situation and work to bring amends best suited. Thank you for staying with us. We look forward to hearing from you again.

3.0

D difference between display

gaurav.couple

There is a lot of difference between room displayed and actual room. Not a good stay. Think before book. Rest is fine room services are so so. But not a healthy stay.

Travel Month: Jul 2023

Riversun Hotel Mall Road has replied on Mon Aug 07 22:28:03 IST 2023

Hello Gaurav, Greetings from Hotel Riversun Thank you for leaving a review. We are sorry to hear that your experience with the services of the hotel wasn't a pleasant one. We do intend to mislead our guests or hinder their experience and we apologize in case of having implied otherwise. We will surely look into the situation and bring the necessary amends to ensure customer satisfaction. Thank you for staying with us. We regret the circumstances and look forward to another opportunity to serve you better.

2.0

Poor Stay

sonu m.

👎

Travel Month: Jul 2023

Riversun Hotel Mall Road has replied on Wed Aug 09 18:43:32 IST 2023

Hello Sonu, Greetings from Hotel Riversun, Thank you for leaving a review. We are sorry to hear that your experience at the hotel wasn't a pleasant one. We wish to provide you with a seamless experience and we apologize for having fallen short of our services. We would love to hear more to understand the situation and better our services. Do write to us. We look forward to another opportunity to serve you better.

4.0

Hotel is very beautiful and services are weldone

randhir k.family

I love mussoorie and hotel riversun is too high and view valley so hotel is too good and its staff facilities are very good.

Travel Month: Jul 2023 (3-Night Stay)

Riversun Hotel Mall Road has replied on Sun Jan 05 14:13:53 IST 2025

Dear Guest, Greetings! Thank you for your valuable feedback, we look forward to welcome you again. Thanks Team Reservations

4.0

Good stay in riversun hotel

girish k.family

Hotel is good with nice view from rooftop, good behavior of staff and manager he also guide for day tour taxi n different beautiful sightseeing etc.

Travel Month: Jun 2023

Riversun Hotel Mall Road has replied on Sun Jan 05 14:14:35 IST 2025

Dear Guest, Greetings! Thank you for your valuable feedback, we look forward to welcome you again. Thanks Team Reservations

4.0

Hotel

inderpal l. loyalty-icon

family

Hotel staff so nice and co-operative, may visit to this hotel. Location is very close to mall road.

Travel Month: Jun 2023

Riversun Hotel Mall Road has replied on Sun Jan 05 14:15:04 IST 2025

Dear Guest, Greetings! Thank you for your valuable feedback, we look forward to welcome you again. Thanks Team Reservations

5.0

Excellent

salman k.couple

Nice property with very good view from terrace, excellent staff service and cooperative budget friendly, highly recommended.

Travel Month: Jun 2023 (4-Night Stay)

2.0

Hotel staff almost average good

hitesh.family

Property ke price kafi high hai

Travel Month: Jun 2023 (3-Night Stay)

1.0

Reality

dalip s.family

Bk-was h, bk-was h, ghatiya h, ek dum ghatiya. Agr paisa free ka ho to hi aana auro hn agr gndagi m rhna psdn ho to bilkul jana chahiye wrna ye bk-was hi h, dikhate kux h auro dete kux auro h

Travel Month: Jun 2023

4.0

Good Stay

anoop s.group

Good..co-operative staff.. near to Mall Road (Mussorie) good food ..neat and clean ❤️👍🥳

Travel Month: Jun 2023

Riversun Hotel Mall Road has replied on Mon Aug 07 22:28:45 IST 2023

Hello Anoop, Greetings from Hotel Riversun Thank you for leaving a review. We are happy to know that you had a pleasant stay at the hotel. We aim to ensure your comfort and satisfaction and it delights us to know that we were able to provide you with the same. We will surely pass on the appreciation to the staff and will strive to maintain our services. Thank you for staying with us. We appreciate your response and look forward to hearing from you again.

4.0

Good Stay

pankaj s.

Overall ok but refrigerator is not working. We stay for 3 days but not done. Put a refrigerator as a show piece.

Travel Month: Jun 2023 (3-Night Stay)

Riversun Hotel Mall Road has replied on Mon Aug 07 20:44:37 IST 2023

Hello Pankaj, Greetings from Hotel Riversun, Thank you for leaving a review. We are happy to know that you had a fairly pleasant experience at the hotel. We however understand your concern and apologize for having inconvenience. We will surely look into the situation and make amends. Thank you for having chosen to stay with us. We regret the circumstances and look forward to hearing from you again.

2.0

Poor Stay

gouri g.

family

Very bad, bad smell from washroom, no ex-gust fan and if electricity was not there they don't have any backup.

Travel Month: Jun 2023 (3-Night Stay)

Riversun Hotel Mall Road has replied on Mon Aug 07 20:44:11 IST 2023

Hello Gouri, Greetings from Hotel Riversun, Thank you for leaving a review. We are sorry to hear that your experience at the hotel wasn't a pleasant one. We aim to provide you with a satisfactory experience and we apologize for having fallen short of our services. We will surely look into the situation and bring the necessary amends. Thank you for staying with us. We will work to provide to the best of our abilities and look forward to another opportunity to serve you better.

5.0

Hotel review

bal k.group

Good stay with proper services. And good care of every thing good communication and good facility every thing good

Travel Month: Jun 2023

Riversun Hotel Mall Road has replied on Mon Aug 07 20:43:44 IST 2023

Hello Krishna, Greetings from Hotel Riversun, Thank you for leaving a review. We are happy to know that you had a pleasant experience with the services of the hotel. The team aims to provide services to meet your requirements and we are glad to know that we were able to reach you. We will surely convey your appreciation to the staff and will strive to maintain our services. Thank you for staying with us. We appreciate your response and look forward to hearing from you again.

3.0

Raw informative location

rajesh s.couple

We were not informed about entry end so wasted 3 hours and rs. 1000- for coolie as we had entry from library end.

Travel Month: Jun 2023

1.0

Don't book this hotel

gautam k.family

Don't book this hotel. The rooms are small and the conditions of bathrooms are very poor. We booked two rooms for two days and had a terrible experience. We booked the room and are feeling There is a complete difference between what is shown online and the ground reality. Beds were old, bathrooms were dirty, food was not good, no lift facility no proper ventilation. So you will not find the value of money, by booking the poor quality rooms provided here.

Travel Month: Jun 2023

2.0

Poor Stay

dadi r.

Room showing something thing giving something tv not working telephone not working

Travel Month: Jun 2023

2.0

Would not recommend this hotel

manas p.family

Pathetic service from hotel staff. Food is terrible. Rented four wheeler would not go near the hotel. So, you need to walk your way through with your luggage. Room condition was also bad.

Travel Month: May 2023 (3-Night Stay)

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More about Riversun Hotel Mall Road

Riversun Hotel Mall Road Address	Kalsia estate The mall road Mussoorie, Uttarakhand 248179
Types of Room	4
Price Starts from	AED

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