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Hotel O The Royal Samrat

Name: Hotel O The Royal Samrat
Address: 8-789/4, 151/16, City point housing society, Behind nine option lane Next to HDFC ATM, Magarpatta, Hadapsar, Pune, Maharashtra, Pune, Pune, 411013, IN
Rating: 3.1

About Property

Heading for a business trip anytime soon? Being a corporate traveler, you must have checked into countless receptions and have b ...Read more

Amenities

Wi-Fi
Parking
Room Service
Air Conditioning
Elevator/Lift
Housekeeping
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3.1

Good(158 RATINGS)

Hadapsar

Change Dates and Guest(s)

Check-in: 12 PM | Check-out: 11 AM

Check-in date

Check-out date

Rooms, Guests

Hotel O The Royal Samrat Location

location icon Location rated 3.7 by guests

What guests said

The property is noted for having a good location, particularly close to key landmarks like Noble Hospital and Cybercity Magarpatta. However, multiple reviews highlight difficulties in finding the property, especially due to inadequate signage and narrow crowded lanes. Some guests expressed satisfaction with the convenience but also mentioned the location can be hard to locate.

Property Rules at Hotel O The Royal Samrat

Check-in: 12 PM Check-out: 11 AM

Primary Guest should be atleast 18 years of age.

Must Read Rules
Guest Profile
Guest Profile (Hourly)

User Rating & Reviews

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group
couple
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3.1

Good

158 Ratings, 87 Reviews

excellent

30%

very good

19%

average

14%

poor

bad

29%

Last 10 Customer Ratings (Latest First)

Rating Categories

Location3.7
Cleanliness3.4
Room3.4
Food2.4
Hospitality3.6
Value For Money2.8

We are using generative AI to show you summarised user review

Review Summary

Guests appreciate the property's good location near hospitals and amenities, as well as its budget-friendly stay. However, there are concerns about rude staff, inconsistent service, and cleanliness issues. Many faced problems with charges, missing amenities like hot water, and lack of communication. While some enjoyed decent food and reasonable staff, overall experiences highlight a need for improvement in service quality and professionalism.

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1.0

bad experience ever the way Reception treated

sunil g.solo

Very bad experience the way they treated. However they need to learn how to treat people. Anyhow, the attendant was cool when I talked politely.

Travel Month: May 2024

Room: Classic

1.0

No more makemytrip

chandrabhanu.solo

I was denied room at hotel. Had to search other options at midnight. Complaint raised at make my trip. Got assurance for call back, but got no response.

Travel Month: Jan 2024

Room: Classic

1.0

Terrible Stay

rajendran m.

I had not check in, i have raise complain with make my trip, still no resolution. My money is wasted. Poor response from make my trip. Not expected response. When will i get my refund. Is anyone working on complain i raised ?

Travel Month: Jun 2022 (4-Night Stay)

Room: Classic

1.0

Pathetic hotel

shivam r.solo

The hotel and management both are very bad. You will confirm you booking and when visit the hotel to check in. The owner will not allow you to check-in as the price at which you booked was very less according to hotel. And they will waste your 1 2 hours and then you had to book another hotel. So, please don't book and don't go to stay there.

Travel Month: May 2022

Room: Classic

1.0

All three standards was not maintained

tapan g.

family

1. Owner nature was arrogant. 2. They will not provide gst invoice to customer if we book. 3. If we book, they will ask for extra money. 4. I strongly recommended, do not book this hotel. 5. This is my horrible experience

Travel Month: May 2022

Room: Classic

1.0

Very bad

haresh a.

Very bad experience with hotel staff and make my trip team too

Travel Month: May 2022

Room: Classic

1.0

What a mess of a stay

sufiyan s.solo

When I went to the hotel for the check in, the owner and the receptionist checked the amount I paid and decided I had to pay ₹600 more before I could check in. The owner actually said if I didn't want to pay the extra, I could cancel the booking and go somewhere else or they would make another guest in the same room as me, which was extremely uncomfortable. I had to report to work so I paid the amount and the room that they gave me was not even clean. I went there to check up on the cleaning staff and the guy was talking to someone on the phone instead of getting the room cleaned - I had to stand there for around 15 minutes with my bags before I could actually check in. After the check in, I left the room and came back around 11 hours later and found that there were no toiletries. Tired, I decided to go to bed only to find that the blanket they had given me was torn underneath. After suffering through all this, I was woken up by a cockroach on my face.

Travel Month: May 2022

Room: Classic

5.0

Good service

abbasi b.couple

We will want to come again again

Travel Month: May 2022

Room: Classic

Hotel O The Royal Samrat has replied on Thu May 26 07:32:43 IST 2022

Hi, abbasi bushra mariyam! thank you so much for your words of praise. We would be glad to be your host and ensure that your next experience with us shall be nothing less than perfect.

1.0

I am not satisfied

amol s.group

I am not satisfied with your service because your hotel person has taken 400 extra amount.

Travel Month: Apr 2022

Room: Classic (2X)

2.0

Terrible

satish m.

family

Front desk would deny check in if he feels the booking price is not workable, he would deny it has complimentary breakfast. No back power

Travel Month: Apr 2022

Room: Classic (2X)

1.0

Rude staff on reception

gulraiz a.group

Rude and non welcoming staff. Toilet flush was not working. Toilet was dirty. They fixed the flush it took them 3 hours to do so in between they woke us up from sleep several times. Even after requesting they didn't change our room. At the end they didn't provide us breakfast wherein we had already booked hotel with free breakfast.

Travel Month: Apr 2022

Room: Deluxe (3X)

Hotel O The Royal Samrat has replied on Sat Apr 23 07:15:19 IST 2022

Something like this shouldn’t have happened, gulraiz ansari! thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, mayank!

4.0

Royal

yogesh m.couple

Not disturb hotel good service, thank you

Travel Month: Apr 2022

Room: Classic (2X)

4.0

Spacious rooms and helpful staff

smriti p.solo

I had a pleasant stay here. Staff is helpful and the location is also convenient given that it is close to both noble hospital and destination center

Travel Month: Mar 2022

Room: Classic (2X)

Hotel O The Royal Samrat has replied on Fri Apr 08 11:55:46 IST 2022

Thank you for rating us highly. We are glad to know that services offered by us meet your expectations and we will endevour to keep it up. Regards, philip

5.0

Excellent interior design and great value for money

sayed q.business

We enjoyed our stay and liked the service provided by the staffs

Travel Month: Jul 2021

Room: Classic (2X)

Hotel O The Royal Samrat has replied on Thu Jul 15 08:01:17 IST 2021

Thanks for sharing your valuable feedback say-ed qasim alhaddad! hoping to make your next stay more fascinating to your further visits. Have a wonderful day! regards, amit

3.0

Covid-19 safety measure.

divya p.group

No staff masks were shown throughout the hotel complex and there was no system of sanitation everything else was almost normal, the stall sitting on the reception was not right, he was attending it all with questions

Travel Month: Mar 2021

Room: Classic (2X)

Hotel O The Royal Samrat has replied on Tue Mar 16 23:00:20 IST 2021

Hi divya prakash dubey, we're extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, james!

1.0

Horrible hotel - never stay in this hotel

sabir m.solo

Not worth of staying, i stayed for 2 nights i had opt for breakfast option while booking but they never served, intercom never works you have to visit reception for every petty things, staff is not bothered doesn't give a dammn to any of your request, there was no water in taps during my entire stay, i managed day one considering it could be a one of rare incident but not it continued throughout, i wasn't able to take bath for 3 days for other necessities brush, face wash even wash after loo i used bottled water, finally at the time when i was leaving the hotel water came from the tap, color of that water was similar to black coffee i thought black coffee is served through tap lol, nobody wears a mask, there is no water in the hotel how are we supposed to wash hand forget hand after a session of loo

Travel Month: Feb 2021

Room: Classic (2X)

Hotel O The Royal Samrat has replied on Thu Feb 11 11:00:16 IST 2021

Never meant to disappoint you, saber mohammad! we have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, james!

1.0

Terrible

harideep t.solo

Trashy hotel with trashy room service with little to no cleanliness.

Travel Month: Feb 2020

Room: Classic (2X)

Hotel O The Royal Samrat has replied on Fri Feb 28 13:21:56 IST 2020

Hey Harideep, it seems that you are not completely satisfied with our Services. Be assured, we have marked a note of this issue and we will strive to ensure better Services further. Regards, Rahul!

4.0

Everything was nice. They sometimes try to give you that one room in go floor with no windows. That's very bad

yeso r.friends

Nice. But needs to act much more professionally with guests and on The phone.

Travel Month: Jan 2020

Room: Classic (2X)

Hotel O The Royal Samrat has replied on Tue Jan 21 13:08:55 IST 2020

Love to hear this, Yeso! It would be great if you can spread The word among your circle. Have a pleasant day ahead). Regards, Suresh!

2.0

Location

arif a.family

No adequate signage of the hotel Name for guiding to the exact address. The lanes are small, busy and crowded, making it difficult to trace this hotel with ease.

Travel Month: Jan 2020

Room: Classic (2X)

Hotel O The Royal Samrat has replied on Sun Jan 19 23:14:50 IST 2020

Hi, Arif! We sincerely apologize for The trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay is. Regards, Rahul

1.0

Terrible Stay

imran b.couple

Very bad, never stay there again

Travel Month: Jan 2020

Room: Deluxe (3X)

Hotel O The Royal Samrat has replied on Tue Jan 14 15:05:21 IST 2020

Sincere apologies, Imran! We understand that your experience was not upto The expectations. Do not worry, we re continuously working to improve our Services to make sure your next stay is perfect. Regards, Mahesh!

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Hotel O The Royal Samrat Address	8-789/4, 151/16, City point housing society, Behind nine option lane Next to HDFC ATM, Magarpatta, Hadapsar, Pune, Maharashtra, Pune
Types of Room	2
Check In	12 PM
Check Out	11 AM
Price Starts from	AED

Hotel O The Royal Samrat

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Hotel O The Royal Samrat Location

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