This resort is located in a calm, peaceful area with stunning views — the kind of setting you'd hope for in a getaway. However, despite the location, I would not choose to stay here again. There are other resorts on the same route, like Neemrana, offering similar views and serenity — but with far better service and hospitality.
The service here was disappointing. The staff seemed hardworking, but it’s clear that the management has not trained or guided them well. On arrival, no one offered a golf cart drop to our room — even though the property is vertically spread and requires a lot of uphill and downhill walking. We weren’t given any orientation or directions either, which made it confusing to navigate.
In the room, the AC was leaking and the floor was wet. We had booked a double bed as a couple, but got two single mattresses pushed together, which kept sliding apart — very uncomfortable.
Cleanliness outside and by the pool was another issue: The poolside lounging chairs were dirty, and dry leaves were scattered across the property. A resort of this standard should maintain its premises better — regular sweeping and upkeep are basic expectations.
The pool is also falsely advertised as “temperature-controlled,” but it wasn’t.The pool timings were till 7 and the water was freezing by 5, and we couldn’t enjoy it, despite buying swimwear from them at an extra cost.
Food overall was average — nothing remarkable. However, their Garhwali thali was quite good and worth trying. Also, the breakfast staff was polite and well-mannered, which was appreciated.
Still, the overall experience lacked value for money. Until the management improves hospitality and basic upkeep, I would recommend considering other properties along the same route. You don’t just pay for a good view — you pay for a complete experience, and that was missing here.
Raga on the Ganges, Rishikesh has replied on Wed Apr 23 17:59:40 IST 2025
Dear Guest,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused during your stay. This is certainly not the standard of hospitality we aim to provide. Your concerns regarding service, orientation, room comfort, cleanliness, and pool facilities have been noted with utmost seriousness.
We are taking immediate steps to address these issues with our team and management. It’s disappointing to know we fell short, especially when it comes to the small yet important details that create a memorable stay. We are glad, however, that you appreciated the Garhwali thali and our courteous breakfast staff.
Please know that this was not a usual occurrence, and we deeply regret not meeting your expectations. We are committed to making the necessary improvements to ensure a better experience for all our guests. We truly hope you’ll give us another chance to host you with the warmth and care you deserve.
Warm Regards,
Raga on the Ganges
