Cleanliness and Staff are major concerns at this property. Guests have reported dirty corridors, stinky hallways, and unclean pool water. The property is understaffed, leading to delayed service and unprofessional behavior. However, Food & Dining has received mixed reviews with some guests praising the tasty food and breakfast variety. The Room size and comfortability have been appreciated, but maintenance issues like broken tiles, non-functional lights, and lack of basic toiletries have been reported. Overall, the property needs to improve its cleanliness and staff management to provide a better guest experience.
Cleanliness
Many guests have expressed disappointment with the cleanliness of the property. Dirty corridors, stinky hallways, and unclean pool water were some of the issues mentioned. Some guests also reported broken tiles in the pool causing minor cuts to the feet of swimmers. The rooms were not cleaned properly, and basic toiletries were not provided. Guests had to ask for every small thing, and the staff did not maintain the property well enough.
Food & Dining
The food at the property received mixed reviews. Some guests found the food to be tasty, with a good variety of options for breakfast. However, others reported that the food was bad, and the quality was not up to the mark. Some guests also mentioned that the property did not maintain cleanliness in the dining area, and the staff did not provide proper service. The ala carte lunch was delayed, and the morning breakfast was not adhering to the timing. Overall, the dining experience was not consistent for all guests.
Staff
The staff at the property received mixed reviews. Some guests found the staff to be friendly and helpful, while others reported unprofessional behavior and a lack of manpower. Some guests mentioned that the staff did not greet customers, and there was a shortage of male staff. However, one staff member named Ms. Dakshitha was appreciated for her hard work and dedication. Overall, the staff experience was not consistent for all guests.
Room
The rooms at the property received mixed reviews. Some guests found the rooms to be spacious and comfortable, with smart TVs and ample parking space. However, others reported that the rooms were not worth the money paid, with worn-out ceilings and no basic facilities like hot water kettle, tea bags, and toiletries. Some guests also reported issues with room lights, uncleaned tables, and no towels provided. Overall, the room experience was not consistent for all guests.
