I was solo traveler, and booked single occupancy room. It was too small! Bathroom has no door! Probably because of single occupancy. Cleanliness and other services are good. I opted for breakfast included option, it has very limited options if you are vegetarian. You will get fruits, some juice and breads, hardly anything else! Overall ok experience. If above are not your criteria, then the location of hotel is perfect for tourists. It's in center of London, and almost walkable distance from many places like Trafalgar square, London eye, Westminster Abbey, Buckingham palace, etc.