Location of the properties was a highlight for many guests, with easy access to public transport and famous landmarks. However, some properties were located on busy roads, resulting in noise issues. Cleanliness was a mixed bag, with some properties being exceptionally clean while others had issues like dirty bathrooms, stained couches, and peeling paint. Check-in Experience was automated, which was convenient for some guests, but caused issues for others who faced delays in gaining access or had trouble with the deposit process. Room size and quality varied, with some guests finding the apartments spacious and well-appointed, while others found them small and uncomfortable. Value for money was a concern for some guests who felt that the properties were overpriced for the quality and amenities provided.
Location
The location of the property was the highlight for many guests. It was convenient for accessing public transport, famous monuments, and work. Guests appreciated being close to shops, restaurants, and supermarkets. Some guests enjoyed the stunning view of the Shard skyscraper. However, some guests complained about the noise from the busy road outside the property.
Cleanliness
Cleanliness was a concern for some guests. Some guests found the property to be dirty, with stains on the couch, peeling paint, and dirty shower heads. Some guests found ants and other insects in the rooms. Some guests complained about the lack of cleaning despite reminders. However, some guests found the property exceptionally clean and well-maintained.
Check-in Experience
The check-in experience was a concern for some guests. Some guests found it difficult to gain access to the property, with issues with the entry code and security bond. Some guests found the process of gaining access to be time-consuming and caused delays. Some guests complained about the lack of communication from the host. However, some guests found the check-in process to be straightforward and easy.
Room
The room was a concern for some guests. Some guests found the room to be small, with lack of space in the main bedroom. Some guests found the sofa bed to be uncomfortable and old. Some guests complained about the lack of amenities, such as no mirror near electric sockets, no oven tray, and no shower mat. However, some guests found the room to be spacious, bright, and well-appointed.
Value for money
Value for money was a concern for some guests. Some guests found the property to be overpriced and not worth the money. Some guests complained about the lack of amenities and poor quality of the property. However, some guests found the property to be good value for money, with great location and facilities.
