I recently stayed at your سيري باسيفيك هوتل كوالالمبور for three days during the Christmas holidays, and I must say it was a delightful experience overall. The room with the Petronas view was absolutely stunning and provided a truly memorable experience.
However, I did have an unfortunate encounter during check-out that left me disappointed. On the day of check-out, I requested a late check-out of just 30 minutes at the reception. The manager, Ms. Maasayu, attended to me but was surprisingly rude and arrogant in her response. Her behavior lacked the courtesy and professionalism one would expect, which was disheartening.
In contrast, the rest of the staff displayed excellent hospitality. They were polite, approachable, and handled situations with grace. Some even came to speak with me kindly afterward, but by then, I had already opted to check out early due to the unpleasant interaction with Ms. Maasayu.
I hope this feedback helps in maintaining the high standards your سيري باسيفيك هوتل كوالالمبور is known for and ensuring that all guests receive the warm and respectful service they deserve.