5
Travel Month: Apr 2025Room: LUXE Room
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The location is good, property is good but the service is terrible. The whole property is very short staffed. There was a group staying at the time of our stay and the whole staff was just focussed on them, we had to run after the staff to just give our food order (and that too multiple times), there was no one to even clean table for us or ask for water, at breakfast the options were limited and when we requested for something as basic as a paratha, they were resistant to give it, overall it felt like they were least interested in hosting us. The lack of service was the main reason that spoiled this beautiful property for us. Even at the time of check out, no one at the reception picked our call on intercom. If they improve their service and work a bit on customer satisfaction and happiness this place can be a gem.
Travel Month: Apr 2025Room: Premium Room
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5.0Excellent Stay
vikram p.family with 2 kids
Very good stay at the hotel. Property is very good and the staff was very polite. Food quality was very good . Overall wonderful experience
Travel Month: Apr 2025Room: Family Room
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4.0Good Stay
family with 1 kid
Location is central.
Food was excellent.
The rooms are well-kept and spacious
The view from the property is breathtaking, especially the Himalayan view point from the hotel.
Orchestra was arranged on Sunday evening to add to the charm of stay at thos beautiful resort.
Travel Month: Mar 2025Room: Connect Room
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2.0Poor Stay
ajay r.family with 2 kids
The location and the property is good but their food is not great
Travel Month: Mar 2025Room: Family Room
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5.0Excellent Stay
shwetankar.family with 1 kid
The service was extremely good, along with the staff who helped a lot. Food was very delicious. And no words for the beautiful view The service was extremely good, along with the staff who helped a lot. Food was very delicious. And no words for the beautiful view
Travel Month: Mar 2025Room: Premium Room
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5.0Zone connect 'A destination in itself'
family with 1 kid
Went with family for 3 days to ivy green(zone connect) overall experience was good, booked 2 lux room .
One the best resorts in Lansdowne. good staff . The charges of the resort are still low as compared to its peers resorts .
Travel Month: Mar 2025 (3-Night Stay)Room: LUXE Room
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1.0Poor facility and Rooms are untidy and threat to lif
nitish g.family
Our experience at Zone Connect Hotel was extremely disappointing. We booked a Luxe room for a two-night stay, but upon checking in, we found a dangerous reptile in the room, which posed a serious threat to our safety, especially with our young children. We immediately called the hotel staff, who saw the reptile and attempted to remove it, but then claimed it had disappeared somewhere in the room.
Feeling unsafe, we requested a room change to another Luxe room, but the staff instead offered us a very poor, low-category room that was untidy and uncomfortable. On the second day, we asked again for a room change, but the staff repeatedly said the hotel was fully booked. When we requested a refund for the second night, they flatly refused, leaving us with no choice but to endure this nightmare. Hotel Reception staff was not at all cooperative with the customers.
Travel Month: Mar 2025Room: LUXE Room
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5.0Excellent Stay
shaffali g.family
We had an excellent stay at the resort. Loaction of resort is the highlight,surrounded by nature, mountains,peace all around.
Food was good,service was really good !!
We really enjoyed our weekend there..Must recommended..totally satisfied.
Himalayan view point is the USP of this resort.must visit :)
Travel Month: Mar 2025Room: Premium Room
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4.0Good Stay
vibhuti p.
couple The stay was good. But the service was little bit slow. I think it was full for them over the weekend on 8th March’25 and the helpers/servers were less as it was taking time for them to bring the food or refill the breakfast buffet containers. There was just one guy who was taking care of the breakfast buffet. The staff and the guy at the reception was polite. We were greeted with a welcome drink which is a famous flower drink (Buransh) in Uttarakhand. Also, the way towards the main entrance of zone by the connect involved a bit of walking (100/150m) but it was a nice little walk crossing the local houses. You have to park the car outside anywhere where you see the space. They have some games as well, like table tennis, carrom board, etc. They also have a small swimming pool as well. Just one thing if you don’t want to walk that much, then this hotel would not be a good option for you because if your room is at the top, then you have to walk the stairs a lot, which might be tiring for you. Overall, I would say it was a nice stay.
Travel Month: Mar 2025Room: Connect Room
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