We recently stayed at Paradius Los Cabos for a much-anticipated vacation, but unfortunately, our experience was far from what we expected for an all-inclusive resort. While there were a few positive aspects, the negatives significantly outweighed them.
Pros:
• The rooms were clean and well-maintained, which we appreciated. Housekeeping did a great job keeping everything tidy.
• The staff was friendly and tried their best to accommodate guests despite the many shortcomings.
• The coffee shop and ice cream store were delightful. The coffee was good, and the ice cream was a nice treat after long, frustrating meals.
Cons:
• Incredibly long wait times for food: We consistently had to wait an excessive amount of time for our meals. There were extremely long gaps between appetizers and main courses, making it feel like a tactic to make guests feel full and avoid ordering more food.
• Food quality and safety issues: The food quality was very disappointing, and some of us even experienced food poisoning after dining at the main restaurant.
• Limited lunch options: Despite being an all-inclusive resort, there was only one restaurant available for lunch, which resulted in long lines and repetitive meal choices.
• Hidden extra costs: Each restaurant had a selection of items that required an additional charge, which was surprising given the “all-inclusive” promise.
• Pool and hot tub disappointment: The heated pool was under construction during our stay, and there was no hot tub
Travel Month: Feb 2025Very good hotel and service, the food was very good.
Travel Month: Feb 2025This is a beautiful resort. Most days we’re not too busy and you could easily find space around the pool. On the quiet side, but some fun entertainment options. Would reccommend
Travel Month: Feb 2025Hotel was beautiful and room was great. The food was not very good, I stayed here 5 years ago and it was good then but something has changed. Pool area and staff are excellent. Clean place. Only negative was food. Reserve not worth up charge.
Travel Month: Feb 2025We had a wonderful stay at the Paradisus. Extremely well-kept, high-quality drinks, and relaxing. Thank you for a great time!
Travel Month: Feb 2025This resort was beautiful! The staff were also very nice and made our experience amazing.
Travel Month: Feb 2025we were overcharged 1250$. We booked and stayed five days and were charges for six.
Travel Month: Feb 2025Paradisus was a wonderful place to stay for our get away! The dining options were outstanding and the staff were very friendly. We were left a couple of times without getting a drink we ordered by the beach or the pool, but overall the staff was very attentive and always doing their best to make you stay the best possible experience.
Travel Month: Feb 2025Beautiful resort
Travel Month: Feb 2025We spent 6 days here, loosing one day because the airline had flight delay that caused us to missed our connecting flight to Los Cabos. The hotel refused to reimbursed us for our one night when the delay was no fault of ours. We booked our trip through Expedia & our bill indicated we had to pay $1.99US per night, per accommodation at the hotel, yet the front desk clerk charged us per person.
Overall, the hotel is beautiful & well maintained. Lots of things to do around the property & has a beach front. There’s different activities & entertainments, a coffee shop & ice cream shop that I was a huge fan of.
Majority of the staff are amazing, very helpful, kind & friendly, so that was a PLUS. Daisey, our house keeping lady was very attentive & made sure we had everything we requested. Gisela in the dinning area very nice. Our concierge didn’t do much, hardly reached out/checked in to see if we needed anything once we had that initial welcome meeting with him. He still had not sent us the activity schedule for the second week that we were there.
They assigned us a room at check-in & when we got there it was already occupied, so they had to give us another room. The room we got was ok, just that every time we showered we ended up with a large puddle of water running onto the bathroom floor from under the shower door. To us this is a big problem as any guest can accidentally slip & fall, but I’m sure they are aware of this problem as one can easily tell it’s not a new problem.
Travel Month: Jan 2025I can't express how accommodating and attentive this staff are at the Paradisus! I was looked after ever so profoundly with my biggest request being moved to the MÉ (sister hotel) because I ended up alone on the trip (unplanned).
Yes, they accommodated my request while also providing daily credits. I can't tell you the level of over the top service that Manuel the general manager provided. If you end up staying here, select the Reserve option as the private pool and exclusive restaurant are worth the extra fee! The food is divine otherwise.
Travel Month: Jan 2025This was the best place to stay. The food and property were next level. We will be back for sure.
Travel Month: Jan 2025Lovely surroundings
Room okay
Travel Month: Jan 2025We had a lovely time at the Paradisus Los Cabos. The property is beautiful and everyone is friendly and helpful. We just wished we had booked a longer stay. The week went way too fast!
Travel Month: Jan 2025Loved it here!
Travel Month: Jan 2025Birthday Trip was a success! Thank you
Travel Month: Jan 2025Property was mostly closed. And they kept telling us they were full. Poor accommodations. Restaurants were closed half of the evenings. Not many options for vegetarians. Mexican restaurant staff was rude.
Travel Month: Jan 2025Very friendly staff, beautiful and clean propriety.
Travel Month: Jan 2025Property was very safe, extremely quiet and safe. Very relaxing and calm environment. I would have liked if they had more activities or entertainment.
Travel Month: Jan 2025My brother and I stayed here for a couple of days, short trip. The food and drink was great, and restaurants were pretty good too. The extra nice treatment from the Expedia crew was really nice too, they really took extra steps to make us feel like royalty. We were greeted with a welcome drink and great service right away. Only complaint is the pool was freezing cold. The swimmable beach on the property was very relaxing, worth going down to and spending some time soaking that in. Would definitely return to this resort.
Travel Month: Jan 2025
