Location is the standout feature of Swiss Star Apartments, with many guests appreciating the proximity to public transport and city center. However, Cleanliness is a major issue with many guests complaining about dirty rooms, bad smells, and unclean bathrooms. Check-in Experience is a mixed bag with some guests finding it easy and convenient while others faced difficulties in getting the keys and accessing the property. Room quality is also inconsistent with some guests finding the apartments spacious and comfortable while others complained about broken appliances, uncomfortable beds, and lack of basic amenities. Value for money is a common theme with many guests feeling that the apartments are overpriced for the quality of service and facilities provided.
Location
The location of the property was a highlight for many guests. It was close to the city center and well-connected with public transport. There were also many amenities nearby such as grocery stores, restaurants, and bars. Some guests appreciated the community feeling around the area, while others enjoyed the quiet surroundings. However, a few guests mentioned that the property was located on a noisy street or far from the center.
Cleanliness
Cleanliness was a major concern for many guests. Some guests found the room to be dirty, dusty, or smelly upon arrival. They reported issues such as bad smell, mold, hair, and stains on the floor, bed, or bathroom. Some guests also mentioned that the cleaning was not done properly or not done at all during their stay. However, a few guests found the apartment to be clean and spotless.
Check-in Experience
The self-check-in process was generally easy and convenient for guests. However, some guests had issues with the check-in code or the call center not answering their calls. Some guests also mentioned that they received the wrong type of room or that the room was not ready upon arrival. A few guests also reported that the cleaning staff entered their room without knocking or before the check-out time.
Room
The room was a highlight for some guests who found it spacious, comfortable, and well-equipped. They appreciated amenities such as a balcony, a kitchen, a washing machine, and a fridge. However, some guests reported issues such as a broken TV, a broken bed, a broken lamp, or a broken stove. Some guests also mentioned that the room was too hot or too noisy, or that the pillows were uncomfortable.
Value for money
The property was considered a good value for money by some guests who appreciated the low price compared to other accommodations in Zurich. However, some guests found that the property did not meet their expectations in terms of cleanliness, amenities, or location. They felt that the property was too basic, too far from the center, or not worth the price paid.
