Friendly staff
Travel Month: Dec 2024Good location. Reception staff were very friendly.
Travel Month: Dec 2024Room itself was clean, but the shower area was very bad. The grouting in the tiles was stained brown as was the silicone around the shower base. We would not shower in there. The communal areas are badly in need of refurbishment. We complained to the manager next morning about the shower and he told us that the hotel was due to shut for a refurbishment, but it had been delayed by Greene King who own it. He apologised and offered a full refund to his credit. It was not just our room, as my brother also had a room in which the shower was in the same state, after paying for an upgraded room. He also got a refund.
Travel Month: Nov 20245.0Dog friendly pub with fabulous friendly staff
The rooms are comfortable and had all the facilities you would want. The rooms are a little tired but with such a busy island you’ll only be sleeping and showering in it. Staff extremely helpful and welcoming including to our dog who they treated like royalty. Evening meal very good and breakfast which I paid for in advance was impressive. Great location. A little noisy at pub closing time but should be expected as I booked a hotel above a pub!!! Would recommend for all
Travel Month: Nov 2024We were greeted with a friendly welcome by the host whom also offered to carry bags up to our room, greatly appreciated.
The room and bathroom had a magnificent view over the harbour and we then realise this is a gem of a place to have a weekend break from it all.
That evening we relaxed with a wonderful meal, excellent wine and local music.
That night slept exceedingly well in a comfortable bed.
Breakfast was beyond expectation and seriously spoilt for choice, although it was busy we did not have to wait too long for our feast.
We really appreciated the service provided by the staff, always happy, attentive and above all … friendly.
Thank you so much for making our stay so relaxing and enjoyable.
We will no doubt return soon for another weekend away
Travel Month: Oct 2024Very noisy room, smelt terrible and was generally dirty and dilapidated.
Travel Month: Oct 2024It was a nice hotel near the ferry terminal, but there was no parking at the hotel parking was available at payed parking it was$6:00 for the night other than that I can recommend it
Travel Month: Sep 2024Very handy for all in Cowes
Travel Month: Sep 2024Ideal location for the centre of town. Comfortable room with all requirements for an overnight stay.
Perfect location to start the coastal path walk.
Stayed at the beginning of walk Sunday very quiet at night. Stayed at end of walk Saturday night. Very noisy outside in street until early hours, even with windows closed
Otherwise great place to stay. Staff lovely and helpful. Meal choice good and plentiful
Travel Month: Sep 2024Went with family for a wedding had a fantastic time, the staff made us feel very welcome, ideal spot for the ferry, breakfast was fab,would definitely stay here again
Travel Month: Sep 2024Lovely place and people
Travel Month: Aug 2024Very friendly staff
Enormous room so much room
A little dated but clean,
Bathroom could do with renovation but again very clean , a plug nearer the mirror would again help
Travel Month: Aug 2024Very welcoming. Clean and great value for money..
Travel Month: May 2024Great place and location
Travel Month: May 2024Staff and service was excellent. Very friendly and engaging. Excellent breakfast and food generally. Great beer garden overlooking harbour.
Travel Month: Apr 20245.0Wonderful welcome, brilliant staff
Such a warm welcome and so helpful. Absolutely lovely stay. Rooms were clean and well maintained. Bathroom likewise. Staff were brilliant able to accommodate a slightly later dinner on our first night and looked after bags both before check in and after check out.
Travel Month: Apr 20243.0Convenient but tired hotel with comfortable beds
It gave me everything I needed. A comfortable bed and a quiet, clean room to stay in whilst visiting a poorly friend. The staff were pleasant, kind and helpful and my room was moved when I pointed out the difficulty with the bath tap. One young person behind the bar was somewhat off-hand when we thought we might have a meal but changed our minds because the table in the bar was dirty and two glasses had lipstick still on them. I feel proper training is needed here. The hotel itself was very tired - a hot tap that was furred up on the bath/shower that I couldn't turn on, the chain missing from bath and sink plugs making it very difficult to drain the bath - it would have been impossible for even slightly arthritic hands. I was also disconcerted to find that there was no fire exit route map displayed in the room and if there had been a fire, and the stairwell filled with smoke, I am uncertain how I would have got out. I understand that a refurbishment is happening soon and I presume that most of these matters will be addressed.
Travel Month: Mar 20241.0Poor hotel only held up by great staff
Great check on, great staff, very friendly and there to help. Room in poor condition, no heating and no hot water . Meant to be in for 2 nights, checked out after 1 . Great food offering, shame about the state of the premises.
Travel Month: Feb 2024Had a nice stay
Travel Month: Oct 2023Arrived out of hours the night porter and front desk did a great job. Gave all the information requested and were very welcoming.
The room I stayed in was clean. Bed and sheets spot on but the decor needs refreshing.
Travel Month: Oct 2023
