Beautiful property and staff
Exceptionally clean.
Travel Month: Jan 20253.0Clean, nice desk people, a few issues.
This is an okay hotel but I gave this hotel a 3 rating for a couple reasons. I see here they show our dates from 12/23-26/2024. Our reservation was actually 12/24 (Christmas Eve)-27 so I'm not sure why they have the date wrong. Check in was quick and easy and both the night and morning desk people were very nice. The room size was large and the bathroom was also large however the shower water pressure was on the low side. Also, whenever the person above us walked across their room the floor would creak with every step. So maybe ask for a third floor room. The breakfast was only mediocre. The eggs tasted like real eggs (not powdered) but they only had turkey sausage as a meat and it was thinly cut and overcooked so it was dry. There is a Cracker Barrel right next to this hotel and I would recommend going there for breakfast. On check out, I told them to just e-mail me my receipt. The day after I returned home, I was shocked to see that they had charged me $42 for food from their marketplace area. The day person said I would need to talk to the manager on Monday. When I spoke with the manager she told me someone had purchased food and used our room number, but she did issue a refund. So I learned a lesson, I will now never leave a hotel without seeing the bill before I go. This hotel does have easy access to I-35 and plenty of restaurants and shops nearby. I would stay here again, but I would ask for a third floor room, eat breakfast out, and check the bill before leaving.
Travel Month: Jan 2025Good location, very clean rooms and property.
Travel Month: Jan 2025Clean
Travel Month: Dec 2024Good
Travel Month: Dec 2024very good
Travel Month: Dec 2024No hot water in the shower
Travel Month: Dec 20245.0Comfy Stay for a Weekend Trip
Had a great stay while traveling for a wedding in town. Great location with plenty of food options nearby which is always great. Hotel was clean and smelled really nice in the lobby. The woman who checked us in and out was very nice and welcoming. The room was a a great size, and the bed was super comfy.
Only things I would change, are 1. brighter (not yellow) lights in the bathroom because it makes a difference when getting ready and dressed up and 2. Our window was facing the Best Western and looking directly at the rooms right next to us and felt too close and uncomfortable to have the windows opened at all for natural light.
Besides this it really was a nice stay.
Travel Month: Dec 2024Everything was good
Travel Month: Dec 20241.0Rude front desk associate and pathetic Stay
We booked the stay for 4D & 3N, but to my surprise, the stay was utterly disappointing. Here are a few things I’d like to highlight:
1. Despite our specific request to the service lady to clean the room and replace the bedsheets, the room was uncleaned. The worst part was she cleaned the washroom but left the room dirty.
2. We didn’t receive water bottles until we asked for them.
3. The landline wasn’t working, but we didn’t make a big deal out of it.
Regarding room service, we called the front desk on the 2nd night, and person named Jaden answered our call and noted our complaint. However, we never received any further response from them.
The room was dirty, and we couldn’t stay there any longer. That night we slept at friend’s place.
The next morning, we informed the front desk lady, Debbie, that we needed room service and asked her why the room hadn’t been cleaned the previous night. We also provided feedback to prevent similar incidents from happening to other guests. However, Debbie was incredibly rude and arrogant, refusing to listen to our concerns and arguing with us instead. I believe she was overly arrogant and egoistic.
The next morning, at the time of checkout, Debbie charged my credit card (even though I had specifically requested to pay with cash at the time of check-in, and the person at the front desk had accepted it). She claimed that she couldn’t accept cash because the credit card had already been charged.
Overall this was one of the worst stays ever.
Travel Month: Dec 2024Convenient location right off of the interstate with plenty of restaurants, gas stations and grocery stores nearby.
Travel Month: Nov 2024The bed was like sleeping on the ground and the LED in the ceiling fire detection system was blinking all night…
Travel Month: Nov 2024Hotel gave my room away and put me in a room that I did not select. Front desk woman was very rude and not accommodating.
Travel Month: Nov 2024Excellent place. Walkable. Close to stores and restaurants.
Travel Month: Nov 2024Front desk accommodating and cordial.
Travel Month: Nov 2024Lovely staff and very nice rooms.
Travel Month: Nov 2024Good Hotel - I would stay if I return to Denton
Travel Month: Nov 20243.0Needs pest control for beetle season
Very friendly and helpful staff, easy check in, good breakfast. Room itself had some issues. Very buggy. Found several black beetle type insects in the bathroom over the two days I was there. They appeared to live within the walls and I watched them crawl into the cracks. Shower head was coming out of the wall as well. Not the worst hotel experience but certainly not what I’m used to at Fairfield Inns.
Travel Month: Nov 2024Staff is always friendly!
Travel Month: Oct 2024Nothing terribly but nothing great either
Travel Month: Oct 2024
