Excellent customer service! Room was clean, spacious and comfortable. Close to restaurants and shopping.
Travel Month: Feb 2025Staff and customer service were good. The only disappointed with our stay was the complementary breakfast. The food was cold and the choices were limited. There wasn’t even a microwave present to heat the food. The staff member (very kindly) suggested that we take our food to the room and heat it up. Hilton standards were definitely not met. I would highly recommend you discontinue the complimentary breakfast until it can be brought up to par. By discontinuing this substandard offer, your guests can be afforded the opportunity make other decent breakfast arrangements in advance.
Travel Month: Feb 2025Loved this hotel.
Travel Month: Feb 2025The staff was incredibly friendly and helpful. Our room and overall hotel property was clean and easy to navigate. I would highly recommend this property if you are looking for a place to stay in Birmingham.
Travel Month: Jan 20251.0Worst Home2suite stay ever
The lobby had an overpowering smell of pesticides, and the rooms were not so clean. The bathroom was in poor condition: the bathtub drain was clogged, the toilet was scratched, and the toiler flush didn’t work properly. The worst part, however, was the breakfast. By 8 AM, they were literally out of everything. There was no milk, omelet, etc., This was by far the worst stay I’ve ever had. I’ve stayed at Home2Suites in other locations before and had good experiences, which is why I recommended this hotel to my friends and brought a team with me. Unfortunately, this stay was a huge disappointment, and I will never recommend it to anyone again.
Travel Month: Dec 2024We’ve stayed at several properties from this brand and this particular location is not kept up as well as the other ones
Travel Month: Dec 2024With this property being pretty new, it looks a little beat up. It needs a good cleaning. There is dirt in the corners and lots of finger prints. Maintainance needs to be called in to fix things that a loose and broken.
Travel Month: Dec 2024Nice and roomy, but saw a few ants in the room. Regulating the temperature was a bit tricky.
Travel Month: Dec 2024Nice staff.
Travel Month: Nov 2024dirty blood soaked sheets in pull out bed
Travel Month: Nov 2024The staff was friendly and polite. They were willing to assist at all times
Travel Month: Nov 2024I like that property was near shopping area and restaurants.
Travel Month: Nov 2024The sheets smelled like heavy perfume and one of the pillows smelled like old drool.The shower had pink mildew in the corners of the doors.the couch and the lamp shade had stains. There was glass in two parking spots of the parking lot. I’ve stayed at Home2 facilities before and they’ve NEVER been like this. The lady at check in was really nice but went back to the front desk twice to see if I could get my bed linens changed but there was never any one at the front desk. I like Home2 facilities but I was truly disappointed.
Travel Month: Oct 2024Good location in close proximity to a shopping center. Room was clean enough but the carpet in my room felt a little dirty. I guess that just comes with the territory of it being a hotel.
Travel Month: Oct 2024Comfortable and clean stay in a very nice neighborhood.
Travel Month: Sep 2024Shower didn’t work. No maintenance on property to fix on weekends. It wasn’t low pressure it was dripping. No possible way to take a shower. Also stain on sheet. Had to get new one. Also got washcloths with mascara stains. Will not be returning.
Travel Month: Sep 2024The Stay was Good.
Travel Month: Sep 2024Very clean and nice
Travel Month: Aug 2024We were visiting family at UAB hospital and found this hotel last minute. We arrived late, after 10pm, and the front desk was super courteous and kind. Our room was clean without even any stray stuff in the corners of the bathroom, as can often be found. The beds were comfy and room amenities perfect. The breakfast in the morning was top notch. It was maybe 15-20 minutes to the hospital depending on traffic, and we felt very safe in the area. It's a beautiful area around the hotel. There was ample parking, even on a weekend night, with easy access to the hotel.
My only negatives:
Our neighbors were loud and woke me up the 2nd night, which was more about the neighbors and less about the hotel, since for the most part the hotel was quiet and pretty well sound-proofed as hotels go. Most of the staff was incredible, but there were one or two staff members we came across that clearly did not want to be there or do their job. They weren't outright 'rude', just obviously were trying to avoid being asked anything or bothered.
I was going to sit by the pool, which looked nice, but wasn't able to access it for some reason. My key card worked everywhere else but the pool. There are two washers and dryers on site for personal use. It cost a bit more than I was expecting, and of course to buy laundry detergent or anything in the convenience area was excessively priced.
All in all, we would stay here again and recommend this hotel.
Travel Month: Aug 2024Second time I stayed bringing my daughter to college . Perfect spot to stop shop and eat .
Travel Month: Aug 2024
