great staff big rooms
Travel Month: Feb 2025Clean
Travel Month: Feb 2025It was a beautiful property and room. Staff was friendly and very efficient. Only problem we had was our entire party (3 rooms) had our keys deactivated when we returned from our event on Saturday afternoon to freshen up before dinner. Either than that everything and everyone was great.
Travel Month: Jan 2025Checking in I had rough start my room was canceled after I paid for it. Hotels.com was who I booked through which you can only chat not a live person. I showed everything I received in email. Deidra still would not let me check in after 35 min of back and forth. With hotels.com chat representative I strongly advice that you triple check to make sure your reservation aren’t canceled. This is the third time my room was canceled through them with other stays after being paid for. After Deidra finally adjusted her attitude and contacted her supervisor. Supervisor assisted her on helping make it right. I was finally check in I booked a king suite 4th floor. Instead got a double bed room that smelled sour. One of the elevators was down the entire stay the other smelled like it was on fire. I could never get the tv to work after I logged in on my accounts it still didn’t work. However for the weekend I made it work for business trip. Supervisor at the end of the night person did try an accommodate me with concession area . She was very nice and front desk was nice at the end of all the confusion. After driving five hours with freeze warning conditions. I just wanted to relax for the price it’s a no for me next trip to Bessemer.
Travel Month: Jan 2025I always enjoy the Hampton Inn. Easy to get to, great breakfasts, comfy beds and nice bathrooms.
Travel Month: Jan 2025The hotel appears to be new. The rooms were comfortable and quiet. A large TV with plenty of options and channels. The breakfast area was nice and the food was adequate.
Travel Month: Jan 2025Very clean and nice staff
Travel Month: Jan 2025The room was clean, smelled good at all times even the elevators. Breakfast was delicious and service was excellent!
Travel Month: Jan 2025Brand new property. Highly recommend.
Travel Month: Jan 2025The experience was extremely pleasant. The staff team was extremely nice, responsive, and went above and beyond!!!
Travel Month: Jan 2025The property is beautiful!!
Travel Month: Jan 2025Bed was very comfortable!!
Travel Month: Dec 2024It was Great, very clean and comfortable, we would stay again
Travel Month: Dec 2024All was great.
Travel Month: Dec 2024Nice
Travel Month: Dec 2024Our stay was amazing the room was very clean all the areas were very clean and was very quiet
Travel Month: Dec 2024Always friendly customers service.
Travel Month: Dec 2024It’s one of the new Hampton Inns. Still in excellent condition.
The fitness room is well equipped.
The shower is spacious with good water pressure and the towels were fluffy.
Two downsides: We were told that the breakfast room would be open until 10 am but the hot food was mostly gone before 9 am.
And the airport size luggage carts are much smaller than at a comparable hotel.
Travel Month: Dec 2024Rooms were very clean, staff was wonderful. It is a newer property, so everything fresh and new. The downside was the mattresses were very firm. Too much so for me.
Travel Month: Dec 2024Very clean nice hotel for good price. Staff was friendly, breakfast was good plenty of food
Travel Month: Dec 2024
